FAQ

• The product should meet the criteria stated in the return guidelines, if any product is not in essential condition, the receipt shall be rejected and sent back to you.
• No reimbursement for the used products; we will analyse the authenticity and
  genuineness of the product, and if the request is genuine, a refund will be made to
  your original account.
• We only accept returns if the products are in original packaging with all the labels,
  warranty card, shipping box, tags, and accessories in tact.
• When returning the items, please provide the invoice copy, order ID. If you do not
  have the documents, the product will be reshipped at your expense and a refund will
  be initiated. Please keep this for our records.
• Non-returnable products : Customized products
• If 30 days have gone by since your purchase, we reserve the right to refuse or
  cancel your return request.
• To be eligible for a return, you must provide a photocopy or the product's video,
  along with the detailed description, for us to approve the return.
• If an item is damaged, please report it to us immediately within three business
  days.
• Please note, if unauthorized handyman services were used on our product, we do
  not pay for the repair charge.
• Once your return request is accepted or approved, your refund will be applied to
  your credit card or original payment method in a few days of time.
• You will be responsible for handling the shipping costs if you have missed the
  delivery attempt owing to your personal circumstances.

To complete your return, please follow these steps:

• Log in to your official "CHERS" account.
• Select the item and create a return request from the dashboard.
• Fill out the remaining form (including the reason).
• Next, select "refund" and submit the return request.
• Please ensure that the product is sealed and ready for shipment.
• Attach a return label and send the package via trackable shipping methods.

Refunds will be credited to the same source of payment within 3-5 working days of
receiving your item, and if there are any additional discounts applied, it shall be
forfeited.

In case of any discrepancies with regards to the refund process, we may seek
additional information or relevant documents.

In case of necessity, please contact:

CHERS - customer support
www.chers.com