FAQ

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FAQ

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Orders

How can I cancel the order ?

How can I make the payment ?

How do I place an order ?

How do I check my order status?

How can I personalize my instructions?

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How to place an order as a guest user?

How to Check My Order Status?

How to place an order as a registered user?

How to place an order as a registered user?

Using Your Account

What are the benefits of creating an account?

Where to download the receipt or invoice?

How Do I Change My Account Information?

How to Write a Review?

How to place an order as a registered user?

What Are The Benefits of Creating an Aco..

Forgot Your Password?

Payments & Pricing

Can I get a refund if I return my purchase?

Can I cancel or change my order after I make the payment?

What should I do if my payment is declined?

Do you charge sales tax?

Can I use a gift card or a discount code to pay for my purchase?

Can I use multiple payment methods for one purchase?

Do you offer installment payments or layaway plans?

When will my credit card be charged for my purchase?

Is it safe to enter my payment information on your website?

What payment methods do you accept?

Shipping & Delivery

How long until my order ships?

What if my order shows as delivered but it’s missing?

What Should I Do If There Is a Damage Status in Transit?

Can I change my shipping address after placing an order?

What shipping carrier do you use?

Do you ship to multiple shipping addresses?

Returns, Refunds & Replacements

Conditions for the return:

30-days returns policy :---

How do I return the items?

How many days do I have to request a return?

I still haven’t received my refund?

Will I be refunded for return shipping costs ?

Can I return a customized product?

Product FAQ

Can I see and try out your sofas and chairs before I buy them?

What is your return policy for sofas and chairs?

How long does it take to receive my sofa or chair after I place an order?

Do you offer financing for your sofas and chairs?

Do your sofas and chairs come with a warranty?

What is the weight capacity of your sofas and chairs?

Are your sofas and chairs customizable?

What materials are used for your sofas and chairs?

What sizes are available for your sofas and chairs?

What types of sofas and chairs do you offer?

I received a defective item.

Is a physical showroom available for CHERS?

Maintenance & Care

How can I remove pet hair from my sofa and chair?

How do I prevent tears or punctures in the fabric of my furniture?

How can I protect the surface of my furniture from scratches and heat damage?

Can placing heavy items on my sofa or chair cause damage?

How do I take care of fabric furniture?

How do I take care of leather furniture?

How should I clean up spills on my sofa and chair?

Can direct sunlight damage my sofa and chair?

What should I do to prevent uneven wear and tear on my sofa and chair?

How often should I vacuum my sofa and chair?

What should I do to take care of my sofa and chair?

Legal

How secure is our site? When I submit my credit card information, is it secure?

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